FAQ
How do I sign up as a member?
Our mission is to collect reliable real-time data generated in medical settings through advanced smart devices and, based on this technology, to lead “Data for Me; Data Egoism,” enabling wise management of personal medical data.
Can I view my child’s and my own vaccination records under one account?
Yes, you can manage multiple profiles within a single account. As a parent or guardian, you can add your child’s information and track their vaccination records alongside your own.
How can I reset my password if I forget it?
If you forget your password, click “Forgot Password” on the login page. Enter your registered email address and follow the link sent to your email to reset your password securely.
Where should I report adverse reactions after vaccination?
You can report adverse reactions directly through the “Report Adverse Reaction” feature in your account. Alternatively, you may contact customer support or schedule a remote consultation with a medical professional.
Is the medical information provided by the service reliable?
All medical information on our platform is curated and reviewed by accredited healthcare professionals. We strive to provide accurate and up-to-date medical information, but always recommend consulting with your doctor for personal medical advice.
What should I do if I don’t receive the email verification?
If you do not receive an email verification, check your spam or junk mail folder. If the email cannot be found, try resending the verification or contact customer support for direct assistance.
How are remote medical consultations conducted?
Remote medical consultations are conducted via secure video calls, voice calls, or text messaging platforms within our system. You will schedule a time, and a healthcare provider will connect with you to discuss your health concerns.
Can I edit posted vaccination information?
Yes, you can request amendments to your vaccination information through the “Edit Vaccination Record” feature in your profile, or contact our support team for manual updates after verification.
Can business users register as members?
Yes, both individual and business users can register and benefit from our solutions. Business users are able to manage teams, institutional vaccination data, and access customized reporting tools.
What are the customer center operating hours?
Our customer center operates from 9:00 AM to 6:00 PM, Monday through Friday (excluding national holidays). During these hours, you can receive support via phone, email, or live chat.
